1. Do I need to create an account to place an order?

No, guest checkout is available. However, registering an account gives you access to faster checkout, full order history, and early notifications about new products and promotions.

2. What payment methods are accepted?

We accept all major credit and debit cards (Visa, Mastercard, AMEX, Discover) as well as PayPal. All payment options are displayed at checkout.

3. Is my payment information secure?

Yes. Every transaction is processed through an SSL-encrypted connection. Your card details are sent directly to our payment processor and are never stored on our servers.

4. Are prices displayed in US Dollars?

Yes, all prices are listed in USD. If your card is issued in another currency, your bank will apply the applicable exchange rate at the time of the transaction. We do not add any currency conversion fees.

5. How do I enter my shipping address correctly?

Please use English characters only when entering your shipping address, including punctuation. If your address contains non-Latin letters, substitute them with the closest English equivalent. Incorrect formats may cause delivery delays, so please review carefully before confirming.

6. Can I update my shipping address after placing an order?

Once an order has been processed or dispatched, the shipping address cannot be changed. Please verify all delivery details before completing your purchase. We recommend using a permanent residential address to avoid any complications.

7. How long does delivery take and how can I track my order?

Delivery times depend on your location and the shipping method chosen at checkout. After dispatch, you will receive a tracking number by email. Track your parcel anytime at 17track.net.

Tracking updates may take a few days to appear. We are not responsible for delays caused by customs authorities in the destination country.

8. What should I do if an item is missing from my order?

Please contact us immediately at reception@mirvely.com with your order number and a description of the missing item. We will investigate and resolve the issue as quickly as possible.

Have a question not listed here? Email us at reception@mirvely.com and our team will be happy to assist you.