1. About These Terms & Who We Are

These Terms and Conditions ("Terms") outline the rules that apply whenever you browse mirvely.com or purchase our beauty products.

Legal Company Name: ROYALFORT S.R.L.
Registration Number: J2026040670001
Tax / VAT ID: RO54974394
Registered Address: București Sectorul 3, Strada Cpt. Nicolae Licăreț, Nr. 6, Bl. PM43, Scara B, Etaj 1, Ap. 60
Contact Email: reception@mirvely.com

Accessing our store or completing a purchase means you accept these Terms in their entirety. If any part of them does not apply to you, please refrain from using the site.

Minimum Age: You must be 18 or older to place an order. Visitors under 18 may only use the site under the supervision and with the consent of a parent or legal guardian.

2. Our Beauty Products & Listings

• Product imagery, shade descriptions, and specifications are provided as a general visual reference only.
• Due to differences in screen calibration, actual colors and finishes may appear slightly different from what is shown.
• We make every effort to keep our beauty listings accurate, but cannot guarantee they are entirely free of errors at all times.

3. Stock & Availability

• All beauty products are offered subject to available stock.
• We reserve the right to adjust available quantities or remove a listing at any time without prior notice.
• If an item becomes unavailable after your order is placed, we will notify you promptly and offer either a full refund or a suitable alternative.

4. Pricing & Currency

• Prices are displayed in EUR, GBP, or USD depending on your location.
• Listed prices include applicable taxes unless stated otherwise.
• Delivery fees are calculated and added at checkout.
• Prices do not include import duties or VAT that your destination country may levy if your beauty order ships from outside the EU (see Section 7 and our Shipping & Delivery policy).
• We may revise prices at any time; the price shown at the moment you confirm your order is the price you will be charged.

5. Payment

• Payment is collected at the time you submit your order.
• We accept all major credit and debit cards as well as PayPal.
• Your full card details are never stored on our own servers.
• All payment data is transmitted using industry-standard encryption to keep your information secure.

6. How Orders Work

Placing an Order: Select your beauty products and add them to your basket → proceed to secure checkout → enter accurate delivery and billing details → review your order summary → complete payment → receive your order confirmation email.

Confirmation & Refusal: A binding sales contract is formed once we send your order confirmation. We reserve the right to cancel or decline an order due to stock issues, pricing errors, or suspected fraudulent activity.

Your Responsibility: You are responsible for providing accurate contact and delivery information. We cannot be held liable for delays or failed deliveries resulting from incorrect details supplied at checkout.

7. Shipping, Transit & Customs Duties

We deliver to Romania, all other EU member states, the United Kingdom, and additional countries listed on our Shipping & Delivery page — please review that page before placing your order to confirm we ship to your location.

• Processing time: 1–3 business days.
• International transit: 7–15 business days.
• These are estimated timeframes, not guarantees, and begin after order confirmation.

Import Duties & VAT: Some beauty orders are fulfilled from logistics centers located outside the European Union. Your order may therefore be subject to import duties, customs fees, or VAT levied by your destination country upon arrival. These charges are not included in your checkout total and are the recipient's responsibility. We recommend checking with your local customs authority in advance if you wish to estimate potential costs.

8. Delivery Problems

• If your parcel is lost, or arrives with concealed damage not visible from the outside, please notify us within 7 days of the expected delivery date.
• If external damage is visible upon delivery, note it on the delivery receipt and report it to us within 24 hours.
• We will liaise with the carrier to investigate and resolve the issue.
• Risk in the goods transfers to you once the parcel has been successfully delivered to your specified address.

9. Right of Withdrawal (14-Day Cooling-Off Period)

You have the statutory right to cancel your beauty order within 14 calendar days, with no reason required.

When the 14 days start: The period begins on the day you (or a person you nominate) receive the goods. For orders delivered in multiple parcels, it begins on the day you receive the final parcel.

How to cancel: Email reception@mirvely.com with the subject line "Order Cancellation – [Order Number]", including your name, order number, and purchase date.

Sending the item back: You must return the item within 14 days of notifying us of your cancellation. Products must be unused and in their original condition, with seals and packaging intact where applicable. We recommend using a tracked shipping method. As our return facility is located outside the EU, please retain your shipping receipt in case proof of return is required for customs or refund purposes. Our support team will confirm the correct return address when you contact us.

Refunds for cancelled orders: Refunds are issued within 14 business days of receiving and inspecting the returned item. We refund the product price plus your original standard delivery fee; any premium paid for express delivery is non-refundable. Return shipping costs are the customer's responsibility unless the item was faulty. Refunds are returned to your original payment method, and we may withhold the refund until we have received the item or proof of shipment.

What's excluded: The right of withdrawal does not apply to personalized or custom-made items, products that deteriorate or expire rapidly, or hygiene-sealed beauty products that have been unsealed after delivery.

10. Returns, Refunds & Exchanges

• To return a beauty product, notify us within 14 days of delivery and ship it back within a further 14 days. Items must be unused, in their original packaging, and accompanied by proof of purchase.
• Refunds are processed within 14 business days of us receiving the returned item.
• Return shipping costs are the customer's responsibility, except where the item is faulty.
• Refunds may be reduced if the item shows signs of use or damage that was not caused by us.
• We do not offer direct exchanges. Please return the item for a refund and place a new order for the shade, formula, or size you prefer.

11. Product Warranty & Defects

Under applicable EU consumer law, you benefit from a 2-year legal guarantee covering conformity issues, entitling you to repair, replacement, or a price reduction for any defective beauty products.

Please report any defect or damage to reception@mirvely.com with supporting photos within 7 days of delivery.

12. Complaints

For faulty or non-conforming beauty products, please refer to Section 11 above. For any other complaint regarding your order, our service, or these Terms, email reception@mirvely.com with the subject line "Complaint – [Order Number]". We will acknowledge your message within 48 hours and aim to reach a full resolution within 7 business days.

13. Your Responsibilities & Our Intellectual Property

By using our site, you agree to: provide accurate information when browsing or placing an order; use the site for lawful purposes only; refrain from interfering with site functionality or attempting unauthorized access; and respect the intellectual property rights of ROYALFORT S.R.L. and third parties.

All content on mirvely.com — including text, beauty product imagery, logos, and design — is the property of ROYALFORT S.R.L. You are welcome to view and print pages for personal use and to share product links, but any other reproduction, scraping, or commercial reuse requires our prior written permission.

14. Liability, Disclaimers & Events Beyond Our Control

To the fullest extent permitted by law:
• We are not liable for indirect or consequential losses arising from your use of our site or beauty products.
• Our total liability in connection with any order is limited to the price you paid for the relevant product.
• We are not responsible for delays caused by circumstances beyond our reasonable control.

Products are provided on an "as is" basis beyond any warranty stated in these Terms or required by law. Nothing in these Terms limits your statutory consumer rights that cannot lawfully be excluded, including those under EU consumer law.

Force Majeure: We will not be held liable for delays or failures caused by circumstances outside our reasonable control, including but not limited to natural disasters, war or civil unrest, government action (including customs or export controls), pandemics, strikes, supplier or carrier failures, or technical outages.

15. Governing Law, Jurisdiction & Updates to These Terms

These Terms are governed by Romanian law. If you are an EU consumer, you may bring proceedings either in your country of residence or in Romania, at your discretion — this does not affect any mandatory consumer-protection rules applicable in your jurisdiction.

We may update these Terms at any time. Revisions will be published here with an updated "Last Updated" date. For material changes, we will also notify you by email or a notice on the site. Continued use of mirvely.com after changes take effect constitutes acceptance of the revised Terms. We recommend checking this page periodically.

By placing an order on mirvely.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.