1. How Delivery Timing Works

Your beauty order arrives in two stages: first we prepare and quality-check your items, then the carrier takes over. Total delivery time = preparation time + transit time.

2. Order Preparation

We process beauty orders Monday through Friday. In-stock items are carefully inspected and dispatched within 1–3 business days of purchase, with shipment following on the next business day after preparation is complete.

3. Transit Times

Standard international transit for your cosmetics: 7–15 business days after dispatch. Overall estimate for standard orders: 8–18 business days. During peak beauty seasons or promotional events: allow up to 20 business days.

4. Import Duties & Customs

Some of our beauty products are fulfilled from logistics centers outside the EU. If your order is one of them, your destination country's customs authority may charge import duties, clearance fees, or VAT upon arrival. These charges are not included in your checkout total and are the recipient's responsibility. Customs checks may also add to transit time — we recommend checking your local regulations in advance.

5. Where We Ship

We deliver our cosmetics collections across Europe (Romania, all EU member states, and the United Kingdom), North America (United States and Canada), and select additional regions. For countries not listed, please contact reception@mirvely.com to confirm availability.

6. Shipping Costs & Carriers

Delivery fees are calculated at checkout based on your destination, parcel weight, and order value. Depending on your location, your beauty order may be handled by a national postal service or a regional courier. Your dispatch confirmation email will include the carrier name and a tracking link.

7. Address Accuracy

Please double-check your delivery details before confirming your order. We are unable to take responsibility for delivery issues resulting from incomplete or inaccurate address information provided at checkout.

8. If You Miss Delivery

If you are unavailable when your beauty parcel arrives, the carrier will typically leave a collection notice with pickup instructions. Parcels left uncollected beyond the carrier's holding period will be returned to us, and any applicable refund will have return shipping costs deducted.

9. Tracking & Delivery Issues

You will receive a tracking number as soon as your order ships. If tracking has not updated within 5 business days of your order date, please contact reception@mirvely.com with your order number.

Parcel hasn't arrived: Within 48 hours, check with neighbors or building staff and verify your delivery address. After 48 hours, contact the carrier directly with your tracking number and notify us at reception@mirvely.com.

Parcel arrived damaged: If external damage is visible, note it on the delivery receipt (or refuse delivery), photograph it, and report to reception@mirvely.com within 24 hours. If damage is only discovered upon opening, contact us within 7 days with photos and retain the packaging.

Wrong item received: Notify us within 7 days at reception@mirvely.com with your order number and photos. Please do not use the item or remove any seals in the meantime.

10. Changing or Cancelling an Order

Before it ships: Contact reception@mirvely.com immediately with your order number and the changes you need.

After it ships: We are unable to modify or cancel the order at that stage, but you may refuse delivery or accept it and return it under our Returns & Refunds policy.

11. Liability, Risk & Events Beyond Our Control

We are responsible for parcels confirmed as lost by the carrier, and for products that arrive with shipping-related structural damage. We are not liable for carrier or customs delays, duties, issues caused by incorrect addresses, unclaimed parcels, or circumstances beyond our control (natural disasters, pandemics, government restrictions, strikes, severe weather, or technical failures). In such cases, we will notify affected customers and offer either an extended delivery window or a full refund.

Risk of loss or damage transfers to you once your order is successfully delivered to the address or pickup point you specified.

Questions about your shipment? Email us at reception@mirvely.com with subject: Shipping Inquiry – Order #[YOUR ORDER NUMBER]. We respond within 24–48 hours.